Flute Rental Terms & Conditions

  1. Instrument Availability
    1.1 All flute rentals are subject to availability and are offered on a first-come, first served basis.
    1.2 Specific brand or model selection is not guaranteed and depends on current stock.
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  2. Rental Packages
    2.1 Premium Flute Package
    (a) Brands: Yamaha, Pearl, Flute Masters
    (b) RM70.00 / week
    (c) RM250.00 / month
    (d) Security Deposit: RM600.00 (Malaysian) / RM1,000.00 (Foreigner)
    2.2 Standard Flute Package
    (a) Brands: Chateau & others
    (b) RM50.00 / week
    (c) RM180.00 / month
    (d) Security Deposit: RM400.00 (Malaysian) / RM800.00 (Foreigner)
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  3. Security Deposit
    3.1 The security deposit is fully refundable in 7 working days by bank transfer upon return of the instrument, provided that:
    (a) The flute is returned in good working condition.
    (b) There is no damage, loss, or missing parts.
    (c) Normal wear and tear is acceptable.
    3.2 Any repair, replacement, or cleaning costs due to damage or misuse will be deducted from the deposit.
    3.3 Assessment is completed within 3 working days after return; itemised deductions will be provided; refund net of deductions is then processed.
    3.4 If repair cost exceeds deposit, renter must pay the balance within 3 days; The Flute Store Malaysia can withhold refund until assessment is complete.
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  4. Rental Period & Payment
    4.1 Rental fees must be paid by credit card subscription via Stripe system.
    4.2 Security deposit payment is acceptable by bank transfer or by cash only.
    4.3 Rental period begins on the date the instrument is collected.
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  5. Early Termination / No Refund of Rental Fees
    5.1 If the renter returns the instrument before the rental period ends, rental fees already paid are non-refundable.
    5.2 Upon termination, renter must return the instrument within 36 hours; failure to return is treated as unreturned and late charges continue.
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  6. Termination of Rental
    6.1 The Flute Store Malaysia reserves the right to terminate the rental agreement if terms are violated or if the instrument is misused.
    6.2 Upon termination of this Agreement for any reason, the Renter must return the instrument and all accessories to The Flute Store Malaysia within 48 hours (or by the deadline stated in TFS’s written notice, whichever is earlier), in the same condition as received (fair wear and tear excepted).
    6.3 If the Renter fails to return the instrument within the required timeframe, TFS may treat the instrument as unreturned/lost, and the Renter remains liable for:
    (a) all outstanding rental fees,
    (b) late charges (if applicable), and/or
    (c) full replacement value in accordance with Clause 9.
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  7. Cleaning & Maintenance
    7.1 Normal servicing has already been done before instrument handover.
    7.2 However, excessive dirt, moisture damage, mold, dents, bent keys, or corrosion due to improper care will be considered damage and charged accordingly.
    7.3 Renter is responsible to swab after every use, wipe, dry before packing, and avoid moisture.
    7.4 A cleaning kit is given upon the collection of instrument.
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  8. Responsibility of Renter
    8.1 The renter is fully responsible for the instrument throughout the rental period, including:
    (a) Proper handling and storage.
    (b) Protection from theft, loss, or damage.
    (c) Not lending the instrument to third parties.
    (d) Do not leave in vehicles, do not bring to outdoor/marching events, do not check-in luggage, do not take out of Malaysia without written consent.
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  9. Lost & Theft
    9.1 In the event of loss or theft, the renter shall be responsible for paying the value of the same new model, regardless of the deposit amount.
    9.2 For the purposes of this Agreement, “Value of the Same New Model” means the current retail selling price in Malaysia (at the time of assessment) of a brand-new instrument of the same model (including the same key configuration/specification where applicable).
    9.3 If the exact model is discontinued or unavailable, it will mean the current retail selling price in Malaysia of the nearest equivalent new model. Any reasonable costs directly related to replacing the instrument (such as shipping, insurance, and applicable duties/taxes) may also be included.
    9.4 In the event of theft or loss of the instrument (or any part/accessories), the Renter must:
    (a) Notify TFS within 24 hours of discovering the theft/loss; and
    (b) Lodge a police report within 48 hours, and provide TFS with the police report number and a copy of the report (where available).
    9.5 These steps help us document the incident properly and assist you as quickly as possible. If the above reporting requirements are not met, it may limit our ability to verify the incident and provide support. However, the Renter remains responsible for the instrument during the rental period and may still be required to pay the value of the same new model in accordance with this Agreement.
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  10. Extension & Renewal
    10.1 Rental must be renewed before the due date.
    10.2 Failure to renew on time may result in late charges or the instrument being reassigned to another customer.
    10.3 Late returns will incur additional charges at RM15 per day for Premium Flute Package; and RM10 per day for Standard Flute Package.
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  11. Acknowledgement
    By proceeding with the rental, the renter acknowledges and agrees to all the above terms and conditions.